Get all calls of a user with
We are using teams with phones in our company and are now looking for a way to automatically track those calls.
The goal is a system where we automatically bill calls from certain numbers and more.
For this we would need the duration of a call in the teams call object as an additional property as well as an function to get all calls on a date.
Mitch Weiss commented
Check the new calls api
Lewis Livingstone commented
Seconded, we use a mix of Teams and 3CX and need to be able to pull this data into a central dashboard which currently isn't possible.
Al Zidwick commented
Within the legal industry, call details are used to calculate billable hrs. We currently pull call data from 2 sources, Cisco Call Manager and Skype for Business. This represents 100% of our call data. A migration from Skype to MS Teams will result in a reduction of 70% of this data. We need a method to pull this data out in a format suitable for importing into our time management system.